We accept orders from overseas.

You can choose from two purchasing methods.

A : Purchase using Buyee Connect (Recommended for International Customers)

For a smoother, more convenient, and secure international shopping experience, we recommend using Buyee Connect.

Buyee provides multilingual customer support, a wide range of international payment methods, multiple international shipping options, optional inspection services, and compensation plans. Depending on your destination and package size, you may also be able to choose shipping methods that offer lower shipping costs than standard EMS.

When accessing our website from overseas, a dedicated Buyee cart will automatically appear. By placing your order through Buyee, you can take advantage of these services and enjoy a seamless international shopping experience.

Please see the details below.

[Why use Buyee?]

• Multilingual customer support
• Multiple international payment methods
• International shipping to 118 countries and regions
• Choice of shipping carriers, delivery speeds, and shipping costs
• Access to cost-effective shipping options depending on destination and package size
• Optional inspection service before international shipment
• Optional compensation plans covering loss, damage, or shipment issues such as incorrect items
• Convenient order and shipment management through Buyee

[Payment Methods]

PayPal, VISA, Mastercard, JCB, Alipay, UnionPay

[Customer Support (Email / Chat)]

Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian

[Shipping Options]

Depending on your destination and package size, you can choose from multiple international shipping methods, including EMS, DHL, FedEx, UPS, Buyee Air Delivery, and more.

This allows you to select the best balance of delivery speed, shipping cost, and tracking services according to your needs.

[Inspection & Compensation Services]

Optional inspection services are available before international shipment.

Buyee also offers optional compensation plans that can provide coverage in the event of loss, damage, or shipment issues such as incorrect items during international delivery.

[Cost]

In addition to the product price and domestic shipping fee, a Buyee service fee of 300 JPY per order and international shipping charges will apply.

Buyee offers multiple shipping options, allowing customers to choose the most suitable balance of shipping cost and delivery speed.

[International Shipping]

Available to 118 countries and regions worldwide.

B : Purchase directly from our site

When you find the item you like, press the ADD TO CART button to add it to your cart.
After moving to the cart, select "English" from the button on the top right, then you can use the overseas order cart.
See image below.

Once we have received your order, you will be sent an automatic email confirming your order.
After we calculate the shipping cost to your address, we will send you a payment request email for the shipping fee.
As soon as we can confirm the payment for the shipping fee, we will immediately send your merchandise by EMS.
International deliveries are exempt from Japanese consumption tax.

PAYMENT METHODS

We accept payment via credit cards or PayPal.

DELIVERIES

International shipping will be made by EMS (Express Mail Service).
You can check the EMS shipping fee on the following page.

https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

We will ship as soon as payment is confirmed. Shipping is usually completed within 1-2 days.
We will inform you of the tracking number by e-mail, after the parcel is dispatched.
Due to factors beyond our control, delivery to certain countries or regions may be delayed or not possible.
We are not responsible for any delays, damage or loss caused by courier or customs.

TAX AND DUTIES

Japanese consumption tax is exempted for orders from overseas.
For shipping within Japan includes 10% consumption tax.
When ordering products from abroad, your order may be subject to import duties and taxes.
We are not responsible for any customs duties, taxes or other charges incurred in the recipient's country.
We have no control over these charges and cannot tell you in advance what the customs charges will be.
Please contact your local customs office if you would like to know how much the customs duties will be on your order.

International Returns & Refund Policy

Returns

Returns are accepted only if we are contacted within 3 days of delivery.

If you wish to return an item, you must contact us and obtain approval before sending the item back. Unauthorized returns will not be accepted.

Once your return request has been approved, the item must be shipped within 4 days.

Return Conditions

Returns are accepted only if all of the following conditions are met:

・The item is unused and has only been tried on for fitting purposes.
・All original tags, packaging, accessories, and included items are returned.
・The item is free from perfume, tobacco odors, washing, stains, damage, alterations, or repairs.

The following items are not eligible for return:

・Sale items
・Pre-order items
・Special-order items
・Underwear, socks, and other hygiene-related products
・Accessories
・Fragrances and care products
・Items marked as non-returnable on the product page

Customer-Initiated Returns

Returns due to sizing issues, change of mind, or personal preference are accepted at the customer's expense.

The customer is responsible for all return shipping costs, customs duties, import taxes, brokerage fees, and any other charges associated with the return.

If customs duties, import taxes, consumption tax, brokerage fees, or carrier handling charges are incurred when the returned item re-enters Japan, such costs will be deducted from the refund amount.

For customer-initiated returns, only the product price is refundable. Original shipping charges, duties, taxes, and fees are non-refundable.

Returns Due to Our Error

If the return is due to our error, including defective or incorrectly shipped items, we will reimburse the product price, original shipping cost, and reasonable return shipping costs.

To receive reimbursement for return shipping costs, proof of payment such as a receipt or carrier invoice must be provided.

Return Shipping Requirements

Returned items must be shipped using a trackable shipping service.

Customers may choose their preferred shipping carrier. Tracking information must be provided after shipment.

We strongly recommend using an insured shipping service.

The customer remains responsible for the returned item until it is delivered to us. We are not responsible for any loss, damage, or delay occurring during transit.

Returns sent without tracking information, or returns that do not arrive at our facility, are not eligible for a refund.

Please clearly mark the shipping label, customs documents, and outer package with:

"RETURNED MERCHANDISE"
or
"Returned Goods"

However, such markings do not guarantee exemption from customs duties, import taxes, or brokerage fees.

Customs Duties and Import Taxes

Import duties, VAT, customs charges, brokerage fees, and similar charges imposed in the customer's country or region are non-refundable.

These charges are collected by local customs authorities, government agencies, or shipping carriers and are not received by us.

If you wish to recover such charges, please contact your local customs authority or shipping carrier directly.

Refunds

Refunds will be issued to the original payment method whenever possible.

If a refund cannot be processed to the original payment method, or if the refund amount cannot be adjusted due to the policies or technical limitations of the payment provider, card issuer, or payment service, we may issue the refund using an alternative method we reasonably determine.

Any transfer fees, receiving fees, currency conversion fees, or similar charges incurred through such alternative refund methods may be deducted from the refund amount.

Refunds will be processed within 7 business days after the returned item has been received and inspected.

Refused Deliveries, Incorrect Addresses, and Unclaimed Packages

Orders returned to us due to refused delivery, incorrect address information, unpaid customs charges, or failure to claim the package will be treated as customer-initiated returns.

Any shipping costs, customs duties, taxes, brokerage fees, carrier handling charges, and other related expenses incurred will be deducted from the refund amount.

Freight Forwarders

If an order is shipped to a freight forwarding company or package forwarding service, delivery shall be deemed complete once the package has been delivered to the forwarding company's designated address.

Orders shipped through freight forwarders are not eligible for returns, exchanges, or refunds for any reason.

Any issues arising after delivery to the forwarding company must be addressed directly with the forwarding company.

STORE INFORMATION

*TAX-FREE SHOP*

We select brands that are trendy yet universally unique, and deliver cutting-edge styles.
While paying deep respect to the designer's passion for craftsmanship,
we pursue special products where you can feel the exquisite attention to detail that is typical of Japanese people.

■ADDRESS

- SHELTER -

GO Bld. 1F, 2-2-5 Ebisunishi, Shibuya, Tokyo, Japan 150-0021
TEL : +81)3-3464-9466

HOUR : WEEKDAY : 13:00 - 20:00 / WEEKEND : 12:00 - 20:00
OPEN EVERYDAY (excluding year-end and New Year holidays)

・ 2 minutes walk from Ebisu Station ＜JR Yamanote Line, etc. / Tokyo Metro Hibiya Line＞
(one stop away from Shibuya Station)

・ 4 minutes walk from Daikanyama Station ＜Tokyu Toyoko Line＞
(one stop away from Shibuya Station)

MAP